eCAPITAL portfolio company troy develops a debt collection solution for SAP clients in the SAP.iO accelerator programPORTFOLIO NEWS
The integration allows SAP clients to integrate troy as a debt collection partner with minimal effort. With troy, they can significantly reduce their debt defaults and optimize the customer experience for customers who owe money. The SAP integration also offers clients transparency in the debt collection process, as well as real-time management of internal and external processes.
The collaboration between troy and SAP was possible because troy – as one of the six European FinTechs in SAP.iO, the SAP startup initiative – was selected for participation in the accelerator program for FinTechs that launched in October 2019. Over a period of ten weeks, the six startups worked with SAP.iO on integrating their innovative financial solutions into the SAP solutions. troy revealed the results of the collaboration at the “Demo Day” on the stage of TechCrunch Disrupt Berlin on 12 December.
Together with SAP.iO, we are bringing debt collection into the age of customer experience. During the accelerator program we were able to seamlessly integrate the troy platform into the SAP finance module in order to offer SAP customers fast onboarding and full transparency in our debt collection processes. As a result, SAP clients can expect to significantly reduce their debt defaults with very little effort, and keep valuable customers at the same time.
Philip Rürup, Founder and Managing Director of troy
While in the past, collaborations with debt collection service provides were often a “black box” for clients, troy now provides full transparency for the finance managers at client companies. Financial officers can, in real time, see the current process status, the communication flow with each individual customer, and when payments take place. As a result, goods or services can be provided again much sooner to customers who were blocked from placing new orders until they have made payment. At the same time, the finance processes also thereby fulfil the high customer experience expectations that have, until now, only been present in the companies’ sales and CRM processes.
troy is a FinTech company that specializes in customer-friendly digital debt collection. The startup optimizes the customer experience in debt collection and thus maintains the customer relationship, using tools and methods from marketing and CRM combined with data and machine learning. troy was founded in 2017 by Philip Rürup and Till Völzke in Lippstadt and currently has locations in Lippstadt and Hamburg. Key client industries are telecommunications, utilities, the publishing industry and multi-channel commerce. The seed financing round with a small seven-digit amount took place in May 2018 with the HTGF and business angels from the FinTech industry as key investors. With the second financing round in October 2019, four new investors have joined, raising a medium-sized seven-digit amount.
eCAPITAL is a venture capital firm that provides early to growth stage funding to technology companies in the fields of software & information technology, cybersecurity, industry 4.0, new materials and cleantech. Founded in 1999, eCAPITAL has a history of supporting entrepreneurs determined to build companies with lasting significance. Partnering with eCAPITAL means joining an international network of business leaders, entrepreneurs, technologists and potential partners. eCAPITAL is located in Germany and currently manages funds with over EUR 220 million under management.
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